Privacy Policy
This policy explains how we handle information when you browse the ShiliuGarden website or contact us through WeChat or email.
Information we collect
The website does not provide an appointment submission form. When you contact us through WeChat or email, we process the name, contact details and discussion needs you choose to share. Do not send medical records, test reports, identity documents or other sensitive personal information.
How we use information
We use your information to contact you, arrange an initial conversation and understand the support you seek. Your details are not displayed publicly. An initial conversation is not a diagnosis, treatment recommendation or commitment to provide services.
Storage and access
Communications are handled only by authorized staff. We retain details only as needed to contact you and arrange a conversation; you can contact us to request deletion. Information handled on WeChat is also subject to WeChat’s privacy rules.
Third parties and website technology
This website does not load third-party advertising or analytics scripts or set advertising-tracking cookies. Opening the support QR code does not send personal information to WeChat; scanning it takes you to WeChat’s service. Network connection information needed to operate the website may be processed by its hosting provider.
Your choices and rights
You may choose not to submit a request. You may contact us using the email below to request access, correction, deletion or withdrawal of consent. Withdrawal does not affect processing already carried out with your consent.
Contact us
For questions about personal information, email cs@shiliugarden.com with the subject “Personal information enquiry”. Please do not send medical records or identity documents by email.